Complete Impact Manager Course

Learn how to build an impact measurement system from scratch.

8

live training sessions

4

Tutorials

Interactive webinars covering our 12 Steps to Impact Measurement that encapsulate the essential concepts, processes and tools needed to design and build an effective impact measurement system.

4

Practicals

An opportunity to embed learning through the practical application of tools and processes – from using AI in impact measurement to developing a theory of change, data collection and analysis.
Enroll now

Course content

12 Steps to Impact Measurement

Our 12 Steps framework is the culmination of over 20 years’ practical experience supporting organisations around the world to better understand and improve their social impact.

This is not a one-size-fits-all approach, the Steps are designed to help you think through the most appropriate way to measure impact in your context.

The course equips practitioners with the knowledge and tools needed to design and build effective impact measurement systems that facilitate learning and drive continuous improvement.

Also included with the course:

CIM eLearning Modules

Includes flexible access to 15 interactive eLearning modules (8-10 hours) covering all 12 steps.

View modules

Workbook & Templates

An interactive workbook including templates for all 12 Steps to impact measurement.

Learn more

Tools & Resources

A set of downloadable start-up tools including our 12-step guide to effective impact measurement.

Learn more

Certificate & Badge

On completion of the course participants are issued with a certificate and digital badge.

Learn more
I think that the training is very well done, all the information is there... since you share the recordings and all the documents, people have the option to redo the training at their own pace! I also find it very good, that two people are hosting the training, because like that someone always has an eye on the questions in the chat box.
Marie-Jo Ries - IOC Luxembourg
The clear explanations of concepts, the interactive exercises and examples shared during the session offered practical applications that I can directly incorporate into my work.
Abibata Bavug - UN-Habitat, Ghana
Despite having limited prior knowledge, I was able to follow along and gain valuable insights from the content. The sessions provided a clear and engaging explanation, which made it easier for me to grasp the concepts being discussed.
Kemisola Ibitoye - Fame Foundation, Nigeria
The training delivered by inFocus is top notch, relevant, and actionable. If you want to learn how to communicate and measure your impact, learn from one of the best in the measurement and evaluation sector.
TJ - Catch the Stars Foundation, USA
The inFocus training has been so helpful to me as an M&E officer, enhancing my skills and giving me some great insights into how to improve my work. The course provided me with advanced skills to train other MTG data collectors.
Janet Motah - Moving The Goalposts, Kenya
I think that the training is very well done, all the information is there... since you share the recordings and all the documents, people have the option to redo the training at their own pace! I also find it very good, that two people are hosting the training, because like that someone always has an eye on the questions in the chat box.
Marie-Jo Ries - IOC Luxembourg
The clear explanations of concepts, the interactive exercises and examples shared during the session offered practical applications that I can directly incorporate into my work.
Abibata Bavug - UN-Habitat, Ghana
Despite having limited prior knowledge, I was able to follow along and gain valuable insights from the content. The sessions provided a clear and engaging explanation, which made it easier for me to grasp the concepts being discussed.
Kemisola Ibitoye - Fame Foundation, Nigeria
The training delivered by inFocus is top notch, relevant, and actionable. If you want to learn how to communicate and measure your impact, learn from one of the best in the measurement and evaluation sector.
TJ - Catch the Stars Foundation, USA
The inFocus training has been so helpful to me as an M&E officer, enhancing my skills and giving me some great insights into how to improve my work. The course provided me with advanced skills to train other MTG data collectors.
Janet Motah - Moving The Goalposts, Kenya

Course Outline

Week One

Tutorial 1

Introduction to IMM and the 12 Steps

Defining purpose and who to involve in impact measurement

Taking an ethical approach to IMM

Practical 1: Using AI in impact measurement

Week Two

Tutorial 2

Develop a theory of change

Deciding overall approach to IMM

Practical 2: Developing a theory of change and logic models

Week Three

Tutorial 3

Developing indicator frameworks

Choosing between data collection methods

Getting the right sample

Developing question-based tools

Deploying data collection tools

Practical 3: Developing an IM Framework and learning questions

Week Four

Tutorial 4

Conducting quantitative and qualitative analysis

Communicating your impact

Using learning to drive performance

Practical 4: Qualitative data collection tools and data analysis

Download course overview

Course Schedule

Tutorials

Practicals

Enroll

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FAQs

Yes – the course includes both e-learning modules that you can access at any time as well as entry into our live four-week tutorials and practicals webinar series which we hold 2-3 three times a year. When you first sign up to the CIM course you will be enrolled directly onto the next series, but you can choose to attend those dates, or reschedule to a future date. The next set of series dates are added at the end of each completed series. All of these sessions will be fully virtual so that you can access them from anywhere.
When you sign up, you’ll create a username and password to allow you access to your course account. This user profile will get you access to either the FIM course or, if you’ve purchased the CIM course, all the additional elements of the CIM course option as well.
How long the course takes to complete depends on your availability, what you want out of the training and how many hours a week you plan to spend on the material. However, the course is designed to be digested at your own pace and in a fully flexible manner. Hence you have continuous access for a full year to space it out across, but if you’re keen, you might complete it during the first month! You might also choose to just dip in and out of certain parts, depending upon your needs. There are three components that will require varying amounts of your time – the eLearning, the live group tutorials and practicals, and the 1:1 CoPilot sessions.
The FIM course contains 1-2 hours of e-learning material as well as the included guides and supplemental materials. We would recommend you anticipate it taking 2-3 hours total to take full advantage of all the course has to offer. The CIM course contains 10-12 hours of eLearning and materials.
No problem – we run each series 2-3 times per year. If you aren’t available for the first set of dates we enrol you onto, you can always reschedule and join in on the next one! You can check out our Events & Training Calendar to see all current and future additional training dates, as they are published. You can just log in and book onto any of our trainings!
Yes! You can sign up for the FIM course for FREE and access the Introductory Webinar whenever one is scheduled. If you want to access the Tutorials (x4) and Practicals (x4) only, you can purchase these with a Series Pass separately by visiting any Tutorial or Practical session listed on our events page.

You can learn more about CoPiloting here. The CoPilot Discovery session consists of a 30 minute call with a MEL expert (included for FREE with both courses). The MEL Health Check (included only with a CIM course membership) includes some offline work by an inFocus Consultant reviewing background materials and documentation supplied by you and related to a development task. This is usually followed by a 30 minute information, advice and guidance session with you to guide your next steps. See here for more details about the Health Check.

Your CIM course access will last for 12 months from the day you first enroll onto the course. During this time you will have access to all the CIM course content and events. The Tutorials and Practicals run as a series at least twice a year (usually more), giving you several opportunities to attend across the year. All dates for upcoming webinars are listed in advance in the events section. After the 12 months your membership will default back to FIM course access, which is forever!
The CIM course gives you access to our two four-week live webinar series, Tutorials and Practicals which both run at least two times a year. Each individual webinar lasts two-hours, which includes a 15 minute Q&A section at the end.
No, you can always sign up individually! Our tutorials and practicals are populated by everyone who has joined since the last session took place.

Yes, you will get a full refund provided you let us know within 14 days of registering! This is part of our commitment to ensuring everyone gets a rewarding learning experience. So if you are unhappy with the course once you have signed up, for whatever reason, and want your money back, we will give you a full refund within 1 week of registering.

Just email training@impactinfocus.com with subject: REFUND and we will return any money paid within 2 weeks. A full refund is only available if requested within 14 days of registration.

The FIM course is FREE and our pricing for the CIM course has been kept to a minimum considering the quality and scope of content available. However, if the CIM course fees are not deemed affordable we have a scholarship scheme that you can learn more about here.

If you have any technical support questions concerning how to access the courses or if you have any queries about the content you can email training@impactinfocus.com with subject: COURSE TECHNICAL SUPPORT and we will respond within 24 hours by email and if we need to jump on a call we will arrange a convenient slot to speak. Our support team is super friendly and always on hand to support!

The Complete Impact Manager (CIM) course is a robust training programme that can take you from wherever your current understanding of MEL (Monitoring, Evaluation and Learning) might be to being fully capable of designing and implementing your own measurement system for your project, team or organisation. If you are looking for a more bite-sized training option to just get you started, check out our Foundations in Impact Measurement (FIM) course.

The CIM course modules covered are as follows:

  • Introduction to impact measurement
  • What needs to be in place for effective impact measurement?
  • Taking a participatory approach to IMM
  • Taking an ethical approach to IMM
  • Introducing theory of change
  • Developing a theory of change
  • How to decide on your approach to IMM
  • How to develop indicators
  • How to choose between different data collection methods and software
  • How to get the right sample
  • How to develop question-based tools
  • How to deploy data collection tools
  • How to conduct quantitative and qualitative analysis
  • How to communicate your impact
  • How to use learning to drive performance
You can access everything included with the FIM course, as well as a suite of additional Complete Impact Manager tools, learning guides and templates put together as a toolkit to design and operationalise an end-to-end impact measurement system. All FIM and CIM tools and resources can be viewed and accessed here.

If you have specific questions about the training courses, send an email to training@impactinfocus.com.